How to cancel
Email info@sekhmet-tours.com with your booking reference and tour date. It takes effect when we receive it, and we reply to confirm. We cannot accept cancellations by phone or voice message, as we need a written record.
Cancellation charges
Charges are a percentage of your tour price. A no-show is always charged at 100%.
Day and half-day tours
| You cancel | You pay |
|---|---|
| Over 48 hours before | Nothing |
| 24–48 hours before | 50% |
| Under 24 hours | 100% |
Multi-day and overnight tours
| You cancel | You pay |
|---|---|
| Over 30 days before | 10% |
| 15–30 days before | 25% |
| 7–14 days before | 50% |
| Under 7 days | 100% |
Peak periods (Christmas, New Year, Easter, Eid), because we pay suppliers in advance
| You cancel | You pay |
|---|---|
| Over 45 days before | 25% |
| 15–45 days before | 50% |
| Under 15 days | 100% |
Costs we cannot refund
Some items are booked with suppliers under their own rules, and we cannot refund more than they refund us: flights, advance timed-entry tickets, non-refundable hotel rates and special-access permits. We tell you before booking if part of your tour is non-refundable.
Bank and payment fees
Bank and card processing fees are charged by the payment provider, not by us, and are not returned to us when we refund you. These fees, usually up to 5%, are deducted from your refund.
If your group size changes
Our prices depend on group size, so if some of your party cancel, the price per person may go up. We tell you the new price first.
Cancellations or changes by us
If we cancel, you may choose another date at no extra cost, another tour of similar value, or a full refund of what you paid us. If we shorten a tour after it starts because of weather, closures or safety, we refund any service you did not receive, but not your time or unrelated travel costs.
Unused services
We cannot refund parts of a tour you choose not to use: missed pick-ups, skipped sites or an early departure.
How refunds are paid
Refunds go to the original payment method. Allow 7 to 14 working days after we confirm, plus your bank’s own processing time.
A note on insurance
This policy covers our charges only. If you cancel because of illness, an emergency or a missed flight, travel insurance is what recovers your money. See our Travel Insurance Policy.